NOTE – NO EXCHANGE POLICY FOR ALL OUR PRODUCTS REPLACEMENT ONLY IF ANY DAMAGED PRODCT RECEIVED UNBOXING VIDEO IS MUST FOR ANY CLAIM IN CASE OF DAMAGE OR WRONG ITEM RECEIVED AFTER VERIFYING THE MONEY WILL REFUND TO THE ORIGINAL SOURCE IN 7-13 DAYS ,IF COD THEN THE MONEY WILL TRANSFER TO THE BANK ACCOUNT OF THE CUSTOMER IN 7-13 WORKING DAYS
only the product [ 1 gram gold plated jewellery] which have condition with guarantee can only return according to their product condition and for return you can easily contact on this no.7024075056 for return
How do I cancel an order on Chams?
1) Cancellation before product has shipped: ● If you cancel your order before shipment has shipped.. – Prepaid : payment gateway charges minimum 3.5% will be duducted from your payment amount and rest will be refund to your original payment source.. no full refund provided in this case. – COD : no payment refund applicable. 2) Cancellation after product has shipped: ● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.. once that package reach us back you will get refund of your amount by deducting payment gateway charges and order shipping cost. ● If you received the product, it will be eligible for a replacement if it is defective or wrong item delivered than selected item in your order. See 01-Day Replacement Policy for further details. What is the 01-Day Replacement Policy? Every piece of jewelry sold at Chams is covered under our 01-Day Replacement Policy in case of only below issue. ● eligible for a replacement(no refund) in case of wrong item delivered other than the selected item in your order. ● not eligible to return or exchange in case of choice or quality regarding personal measurements. ● not eligible to return or exchange in case of size issue as we already mention all required size for all our product.
Note: Unboxing video before opening received box untill showing wrong or damaged product is required for claim. without this required proof any claim will not be accepted.
How do I return a purchased item? What is the procedure to return a product to Soni Fashion? ● Notify/Inform us about problems, damages, or defects within 01 days from the date of delivery at nagarsunny67@gmail.com or contact us on customer care number printed on our courier box. ● we will check about any issue made from our warehouse by cctv footage. ● if issue fits to our replacement/refund policy, we will send a replacement product (NO REFUND) to you, provided the procedure below is followed. ● In order to initiate a return, before sending the shipment back to us, please email us below mention details at nagarsunny67@gmail.com ——————– Order Id: Name: Mobile Number(from which number you made order): City: Item Name: Issue: ——————– Our customer service representative will guide you in preparing the return shipment. ● Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed. ● We don’t support reversal pickup facility at present.. hence, you need to send the courier back to us. Please send the return shipment back to our warehouse at the address below.
